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Terms of Service

Terms of Service

Last Updated: April 14, 2025

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the Hugnana.com website (the “Service”) operated by Hugnana (“us”, “we”, or “our”).

By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part, please do not use our site.

1. Use of Our Website

You must be at least 18 years old or have legal parental/guardian consent to use this site. By using Hugnana.com, you agree not to:

  • Use the site for any illegal or unauthorized purpose

  • Violate any laws in your jurisdiction

  • Transmit malware, spam, or code of a destructive nature

2. Product Information & Availability

All products are made-to-order and fulfilled by our trusted third-party partners, such as Printify, in the United States. Product colors, designs, and mockups may appear slightly different in person due to screen differences or printing processes.

We reserve the right to:

  • Limit sales to any person, region, or jurisdiction

  • Discontinue or change products at any time without notice

  • Cancel orders if necessary, including suspected fraud or abuse

3. Order Processing & Fulfillment

  • Orders are typically processed within 2–5 business days.

  • Shipping times vary by location (see Shipping Policy).

  • You will receive a confirmation and tracking number via email once your order ships.

4. Pricing & Payments

  • All prices are listed in USD.

  • We accept secure payments via major credit cards and supported platforms (e.g., PayPal, Stripe).

  • We reserve the right to change prices at any time without prior notice.

5. Return & Refund Policy

We accept return or refund requests under specific conditions. Please refer to our full Return & Refund Policy for details.

6. Intellectual Property

All content on Hugnana.com – including text, images, logos, designs, and graphics – is the property of Hugnana and/or our partners. You may not reproduce or distribute any materials without our written permission.

7. Third-Party Services

We may use third-party services such as Printify for production and delivery. These services may have their own terms and privacy policies, which we do not control.

8. User-Submitted Content

Any reviews, comments, or suggestions submitted to Hugnana.com may be used for marketing or improvement purposes. By submitting content, you grant us a non-exclusive, royalty-free right to use it.

9. Limitation of Liability

Hugnana is not liable for any indirect, incidental, or consequential damages related to:

  • Use or misuse of our site

  • Delays or interruptions in services

  • Errors in product descriptions or pricing

  • Third-party shipping issues

10. Changes to Terms

We may revise these Terms at any time without notice. Continued use of the website after changes implies acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, feel free to reach out:
? +84867345640 (24/7)
? [email protected]
? Xa Phuoc Minh, H. Duong Minh Chau, T. Tay Ninh, 700000, VietNam