My Favorite People Call Me Nana

Order Processing Policy

Processing Time:

• Orders are typically processed within 2–3 business days.
• Processing may take longer during holidays or for complex/custom orders.
• Check the product description for specific processing details (if applicable).

Shipping Policy

Domestic (U.S. Orders):

• Standard Shipping (5–10 business days): $+$2 per additional item.
• Free Shipping (10–20 business days).

International Orders:

• Standard Shipping (15–25 business days): $+$2.99 per additional item.
• Free Shipping (21–35 business days).

Shipping Carriers:

• We partner with reliable carriers like USPS, FedEx, and DHL (carrier selection depends on destination and shipping method).

Order Tracking:

• You’ll receive a tracking number via email once your order ships.

Note:

• Delivery estimates are not guaranteed and may be affected by weather, customs, or carrier delays.

Return & Refund Policy

Eligibility:

• Timeframe: Returns accepted within 3 days of delivery.
• Condition: Items must be unused, in original packaging, and in resellable condition.
• Custom/specialty items: Eligible for exchange only (no refunds).

Return Process:

1. Contact Customer Support: Email/call us ([email protected] / +84867345640) to initiate a return.
2. Receive Instructions: We’ll provide a return address and guidelines.
3. Ship Your Return:
   • Repackage items securely in their original packaging.
   • The customer covers return shipping costs (tracking + insurance recommended).
4. Share Tracking Info: Email us your return tracking number.

Refunds:

• Refunds are processed within 7 business days after we receive and inspect your return.
• Allow 3–5 business days for the refund to reflect in your account.

Non-Returnable Items:

• Gift cards, perishables, intimate/sanitary products, health/personal care items, hazardous materials.

Additional Policies

Order Modifications/Cancellations:

• Orders cannot be changed or canceled after confirmation. Follow the return process if needed.

Lost/Damaged Packages:

• If tracking shows “delivered” but you haven’t received it, contact the carrier first.
• If unresolved, notify us immediately for assistance or a refund.

Contact Us

• Email: [email protected]
• Phone: +84867345640
• Address: Xa Phuoc Minh, H. Duong Minh Chau, T. Tay Ninh, 700000, VietNam

Note:

• Policies are subject to change without notice.
• We reserve the right to deny returns that don’t meet our criteria.

Best,
HugNana Store Team