Shipping Policy

Last Updated: April 14, 2025

At Hugnana, our goal is to deliver your products as quickly and reliably as possible. Below you’ll find full details on processing times, delivery options, and related policies.

🛠️ Order Processing

• Processing Time: 2–3 business days (excluding weekends and holidays)

• Possible Delays:

  • Peak seasons (November–January)

  • Custom or complex items (see product details for specific cases)

🚚 Shipping Methods & Delivery Times

🇺🇸 Domestic U.S. Orders

🌍 International Orders

📌 Note: Delivery time begins after your order is processed. International shipments may be delayed due to customs clearance and are subject to import duties or taxes.

📦 Fulfillment & Carriers

• All products are printed and shipped by our U.S. fulfillment partners via Printify.

• Carriers may include:

  • USPS

  • FedEx

  • DHL

We choose the best shipping provider based on your destination and selected service level.

📲 Order Tracking

• You will receive a tracking number via email once your order has shipped.

• Track your order directly via the carrier’s website using the tracking link provided.

✏️ Address Changes

• If you need to update your shipping address, please email us at [email protected] as soon as possible.

• We cannot guarantee changes once the order has been processed or shipped.

📮 Lost or Damaged Packages

• First, check your tracking information for delivery status.

• If the package appears to be lost, please contact the shipping carrier directly.

• If you need further assistance, email us at [email protected] and we’ll do our best to resolve the issue.

⚠️ Important Shipping Notes

• Customs Fees: International customers are responsible for any customs duties, taxes, or import fees charged by their country.

• Delivery Delays: Delivery times may be affected by factors beyond our control (e.g., weather, customs, or carrier issues).

• Incorrect Addresses: Please double-check your address before submitting your order. We are not responsible for packages sent to incorrectly entered addresses.

Contact Us

For shipping inquiries:
📧 [email protected]
📞 +84867345640
Response time: 24-48 hours

If you have any further questions, feel free to contact us at [email protected] – we’re happy to help! 💌