Privacy Policy

Last Updated: April 14, 2025

Hugnana (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website Hugnana.com.

By using our site, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information when you use our website:

a. Personal Information

Name
Shipping and billing address
Email address
Phone number
Payment details (processed securely by third-party providers)

b. Non-Personal Information

Browser type and version
IP address
Device type
Pages visited
Referring URLs
Time spent on pages

2. How We Use Your Information

We use your information to:

Fulfill and manage your orders
Send order confirmations and tracking updates
Process payments securely
Respond to customer service requests
Improve our website and services
Prevent fraud or suspicious activity
Comply with legal obligations

We will never sell or rent your personal information to third parties.

3. Third-Party Services

We use trusted third-party services to help operate our website and fulfill orders, including but not limited to:

Printify (for print-on-demand fulfillment)
Payment processors (e.g., Stripe, PayPal)
Shipping providers (e.g., USPS, FedEx)

These providers have their own privacy policies that govern how they handle your data.

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

Remember your preferences
Analyze website traffic
Customize your browsing experience
Track affiliate or ad campaign performance

You may disable cookies in your browser, but doing so may affect website functionality.

5. Data Retention

We retain personal information as long as necessary to:

Complete transactions
Provide customer support
Meet legal and accounting requirements

You may request deletion of your personal data at any time (see Section 8).

6. Data Security

We implement appropriate security measures to protect your personal data, including SSL encryption and access control. However, no method of transmission over the Internet is 100% secure.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Your Rights

You have the right to:

Access, update, or delete your personal data
Withdraw consent at any time
Request a copy of the data we hold about you
Opt-out of marketing emails (via unsubscribe link or email)

To exercise any of these rights, contact us at: [email protected]

9. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal data we collect
The right to request deletion of your data
The right to opt-out of sale (we do not sell personal data)

10. GDPR (EU/EEA Customers)

If you are located in the European Union or EEA, you are entitled to rights under the General Data Protection Regulation (GDPR), including:

Right to access
Right to rectification
Right to erasure
Right to restrict or object to processing
Right to data portability

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the “Last Updated” date will reflect the revision.

12. Contact Us

For data requests or questions:
📧 Email: [email protected]
📞 Phone: +84867345640
🏢 Mail: Xa Phuoc Minh, H. Duong Minh Chau, T. Tay Ninh, 700000, VietNam