FAQs

FAQs – Shipping, Payments & Returns

ORDER PROCESSING & SHIPPING

Q: When will I receive my order?
A:

• Processing: 2-3 business days

• US Shipping: 5-10 business days

• International Shipping: 15-25 business days (+ customs processing)

• Track your order via link in the shipping confirmation email

Q: How do I track my order?
A:

1. Use a tracking link in your shipping email

2. Visit our Order Tracking page and enter order number

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PAYMENT METHODS

Q: What payment methods do you accept?
A:
✓ PayPal (primary)
✓ Visa/Mastercard/Amex
✓ Major debit cards

Q: Do you accept gift cards or other methods?
A:
✗ Prepaid gift cards
✗ Bank transfers

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SHIPPING POLICIES

Q: Do you ship internationally?
A: Yes! We ship worldwide with:

• Standard International: $7.99+$2.99/item

• Free International Shipping on 4+ items

Q: Why is my international order delayed?
A: Customs processing varies by country. Contact us if your order exceeds:

• 25 days (US)

• 35 days (international)

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ORDER CHANGES & ISSUES

Q: Can I change my order after placing it?
A: Contact us IMMEDIATELY at [email protected] for:

• Wrong item/size (if before production)

• Address changes (if before shipping)

Q: What if I receive a wrong/defective item?
A: We’ll cover all costs for replacements. Email us with:

• Order number

• Photos of issue

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RETURNS & EXCHANGES

30-Day Return Policy
✓ Conditions:

• Original packaging with tags

• Unused condition
  ✓ Process:

1. Email [email protected] for authorization

2. $20 restocking fee for exchanges

Damaged Items:

• We cover return shipping for defects

• No return required for manufacturer errors

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CONTACT US

Customer Support:
📞 +84867345640 (24/7)
✉️ [email protected]
🏢 Xa Phuoc Minh, H. Duong Minh Chau, T. Tay Ninh, 700000, VietNam